Replacement of 33,000 computers nationwide without disrupting banking operations? Too easy.
Westpac Bank Australia, in association with ICT partner IBM and the help of national technical field services supplier – Kordia, embarked on a major computer upgrade project that required the replacement of 33,000 computers without impacting on banking operations or customers.
The swap outs occurred across 857 branch sites nationally and 80 corporate locations outside of business hours and had to be ready for operation the next business day.
This large scale national project involved the installation of new personal computers, thin clients, laptops and monitors, configuring them with Westpac software and coordinating the migration of user profiles from Windows XP to the bank’s new Windows7 environment. In addition to the hardware installation Kordia staff was on hand to perform training and answer questions.
As a result of a similar project in 2008 IBM and Westpac were confident that Kordia was capable of delivering the entire project across the two streams (Corporate and Retail) simultaneously.
Kordia deliverables included:
User profile migrations;
Decommissioning of original PCs;
Installation of new machines;
New application downloads;
Functional testing; and
Active Directory clean-up.
Over the 9 months duration, Kordia worked carefully each night to ensure Westpac branches were fully operational and ready for the next day’s service. Simultaneously, Kordia completed an additional four in-store installations a day at small banking locations in newsagents, supermarkets and the like in over 120 remote areas of Australia.
To ensure smooth delivery, Kordia employed two command centre teams, coordinating both daytime and night-time installations, covering all Australian time zones from Norfolk Island in the East to Christmas Island in the West. A Kordia Project Management Office (PMO) team was also established to monitor senior customer interaction, project scheduling, asset reporting and back room activities required to deliver a successful project.