GLOBAL NETWORK OPERATIONS CENTRE (GNOC)

FULL NETWORK MONITORING,
24/7 X 365

Our Global Network Operations Centre (GNOC) is monitored around the clock by a team that has extensive experience in deploying and managing complex operating systems.

We proactively monitor remote networks, with alarmed thresholds used to determine how the network is performing, and whether early intervention is required.

We also analyse and plan the future growth our customers’ networks using a number of tools including password-protected web portal access and daily network performance reports. Detailed network diagrams are also available as a convenient way of referencing network topology.

Our 24/7 GNOC is equipped for:

  • Network topology/design/contact details website
  • Network trend reporting
  • Network service-level monitoring
  • Fault tickets
  • Network alarm monitoring
  • Tiered level of support services

If an event occurs on a customer’s network, our centre detects it, opens a service request and begins to diagnose and remediate the problem.

TESTIMONIALS