Our Global Network Operations Centre (GNOC) is monitored around the clock by a team that has extensive experience in deploying and managing complex operating systems.
We proactively monitor remote networks, with alarmed thresholds used to determine how the network is performing, and whether early intervention is required.
We also analyse and plan the future growth our customers’ networks using a number of tools including password-protected web portal access and daily network performance reports. Detailed network diagrams are also available as a convenient way of referencing network topology.
Our 24/7 GNOC is equipped for:
If an event occurs on a customer’s network, our centre detects it, opens a service request and begins to diagnose and remediate the problem.